Please read the Terms and Conditions carefully before using Carlton Holdings.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

What does my Warranty cover?

Carlton holdings clearly presenting the recommendable features and uses of each device. Carlton holdings covers warranty only for defects or software problems when the device/machine does not function according to the specifications specified by Carlton holdings. Any physical damage, misuse or misplacement is not covered by the warranty. In some cases, if a function/use mentioned in the product is not in a recommendable status or not accurate, Carlton holdings will refrain from presenting the details related to that function/use to the customers. By that we mean to present our customers only the correct and accurate information about the product. It is the customer’s responsibility to ask us about expectations, facilities, usage and other aspects of the product before the purchase.

What will void my warranty?

Your warranty will be void after the given/ mentioned warranty period from the date of purchase. Any modifications/ disassembling of any part of the device/ machine during the
warranty period will void the warranty. Damages from natural elements, Earwax,
any liquid entering or from any accidents. Item should be in 100% outside condition, if there any starches, damages Carlton Holdings will be not responsible of the warranty. All warranty information, product features and specifications are subject to change without prior notice from Carlton Holdings at any given time. 

Warranty, Warranty Card, Proof of delivery and E-invoice

There are no any warranty for free items! A 1 week checking warranty for non-battery items and 6 months warranty will be given for the electronic items. All Items which contains a warranty do comes with a warranty card and Proof of delivery. It’s customers responsibility to check whether the warranty card has received with the product (Warranty Card usually comes inside the courier bag, Waybill usually comes top of the courier bag and entire package including Proof of delivery covered buy transparent waterproof cover). If the customer has not received the warranty card, they should inform Carlton Holdings within 24 hours of receiving the product. Please note that, without the warranty card and Proof of delivery the warranty will be void and Carlton Holdings will not be responsible of the warranty if the warranty card and Proof of delivery is not presented at the moment of claiming the warranty.“Warranty certificates are not issued for items covered under warranty. If any customer has covered any product under warranty, the proof of delivery related to the new item received by the customer should be preserved. You will get your e-invoice to Whatsapp or messenger inbox.

How to claim warranty?
Visit : https://carltonholdings.store/warranty-claming/

We will cover liability in two ways.

1. Exchange Package Method: Warranty card and proof of delivery compulsory. When the defect is confirmed to us, we will advise you to re-parcel the item. After you packed according to you guidelines, we will send you a new package with new item. You can handover the package to rider and can collecct the new package with the new item at the same time. You must send us 100% complete items and accessorie, etc. We will bear the courier fee. It may take 1-7 working days for the replacement to be approved and handover to the courier service. 

2. Returning the item for testing: Warranty card and proof of delivery compulsory. In some cases, when we feel that the customer does not follow our instructions properly, or if we need to inform the Chinese supplier for a replacement, we have any doubts about the defect mentioned by the customer or in relation to the customer. At some point, the item will need to be returned to us. For such delivery, you must send the item to us through courier. Customer must send us 100% complete items and accessories. Once you handedover the package to Courier service, must send the
receipt which youreceived from the post office to our Whatsapp or Facebook messenger. It may take one working days to four months for the replacement to be approved and handover to the courier service.

In the event of a technical fault within 3 days of purchase, Carlton Holidays shall bear the courier charges for returning (To carlton holdings) and re-delivery (To customer).

In case of any replacement after 3 days of purchase, the courier charge for returning (To carlton holdings) and re-delivery (To customer) shall be borne by the party who purchased the product. 

Carlton Holdings will choose the method which is mentioned above (1,2) for covering liabilities.

**** In the event that the items sent for inspection are in good working order, it will prove that the customer has not properly followed the instructions provided by Carlton holdings. In such case the customer shall bear the shipping and other costs of sending the product ****

How Long will it takes to claim my warranty?

It differs from the supplier to supplier. Usually it takes from 2 days to 4 Months depending on the type of warranty claim you are getting for each product. Some of the products needs to be sent to their brand owner in overseas which may takes it up to 4 months. Whether to issue a new product or to service/ repair the same product is upto the suplier. Carlton Holdings is only responsible for the ontime product delivery and the coordination between the parties.

Which Electronic Items are Returnable?

In an event where the Electronic products not same with Whatsapp, messanger or web site showed images, have faults, damages and/or not working at the time the products are delivered/ received by the customer, he/she can claim a replacement/refund depending on the product category. In a situation where the product that is received by the customer does not match the image or the description published, the customer should contact us within the 24 hours and should inform us the same. You also need to make sure that the packaging is in the original condition and is unused. The products that are considered to be “No Longer Needed” or “Change of mind” will not be considered as a genuine reason to claim a refund/replacement. The Manufacturer’s Terms and Conditions should be taken into account for devices. When returning, it is a vital fact that the products are in Original manufacturer’s packaging with accessories (if any) and make sure that the packaging is not damaged by the time of returning. In case if the products are repaired, modified or damaged, it will restrict the customer from claiming a refund/replacement.

How to Return a Product?

If your reason for returning the product falls under the returnable category mentioned above, please contact us on Whatsapp, Messanger or after sale division on 071 3725463in order to claim a refund/replacement/return.

Customer care service on 071 3725463 (On working days only 9AM – 5PM)

Customer care service on whatsapp / messenger (Monday to Sunday 7am – 9.30pm)

When will I get my Refunds after claiming?

You will get your refund within 1-7 business days. We only present the products of various manufacturers to the customers. If we have the product which customer want to buy and the customer is satisfied with our service, they can order from us.

# We are the one and only online store who provides quality services through Whatsapp. Please understand that we have to serve many customers at the same time. We will always provide honest service to you. Feeds on our facebook page proves that we provides an honest service. For any issues you can contact us through the whatsapp or messenger. Also after sales services are provided between 8 am – 5 pm. The reason is that in some cases, Chinese suppliers have to be contacted.

# Customer must not remove the”Price tag” sticker without informing to Carlton Holdings.

# We do not take any responsibility regarding the color of color paint. To ensure you receive the correct item, kindly specify the color of the item you want by placing the color name in front of the item name when ordering. If no color is specified, we may default to Carlton Holdings custom color. 

# We are not selling products for resellers.

# In some cases the items we send will be checked and sent by us. It will be noted on the Waybill/Proof of delivery bill and sent. Therefore we have been able to preserve the quality of our items. And after you notify us that an item is defective, follow our instructions properly. By following these instructions, most consumers will realize that the item is not defective. Please understand that if there is an error, it will become clear to us only if you follow our instructions properly.

# Items must be free of external damage for warranty coverage.

# In case of non-acceptance of the ordered goods, in case of false orders, in the case of placing orders with incorrect data, the cost of courier charges and any other charges, all such costs shall be paid by the ordered party to Carlton holdings.

# Please remind that we donot hold responsible for any defects caused by dropping, knocking on the floor, washing in the washing machine or similar damage.Also, we do not take any responsibility in relation to the damage caused by the charges made for an excessively long period of time, the damage caused by the use of unclean dust, earwax (applicable to the headset).

# Maximum time to charge an item is 2 hours.

# Avoid using all electrical equipment in radioactive environments.

# Do not use wallplug usb ports, Fast chargers to charge the items.

# Items may be damaged when outside temperature is below 5ºC. The item may be damaged when the outside temperature exceeds 30ºC (this applies to all electronic devices). Therefore it is your responsibility to protect the item from those temperatures.

# All accessories and documentation that came with the item are essential for warranty coverage.

# During the warranty period, if any defect occurs, we must be notified immediately.

# In case the color of the product purchased by the customer has not been mentioned, when the details have been given in a different way using the message provided by Carlton holdings, and the customer has not checked the details correctly and confirmed the order, Carlton holdings to send any color of the relevant product to the customer. has the ability to Often this color can be black (since this color is in high demand). So check all the details carefully before confirming the order. As we provide service to a large number of customers, please fill and return the same message providing our details.

# Don’t try the waterproof tests we do in the videos!! There is no liability coverage for damage caused by water or other foreign substances!

Instances of account blocking

Use of abusive language, sending unwanted images, indiscipline, may lead to blocking of your account. We also do not intend to sell products to minors under the age of 18 (education is the most valuable asset, as these products can waste children’s precious time). If we feel that the person making the purchase is under the age of 18, we will not accept the order. As it is difficult for us to check it every time, we kindly request that the children under 18 do not buy these products and work to succeed in their education.

Working hours

ustomer care service on 071 3725463 (On working days only 9AM – 5PM)

Customer care service on whatsapp / messenger (Monday to Sunday 7am – 9.30pm # We do not take any responsibility regarding the color of colored items.